For Enterprise product:
HDS : 99XX, USP, NSC55, USP-VM, USP-V, HUS-VM, VSP
HP : XP1024, XP10000, XP12000, XP20000, XP24000, P9500
SUN : SE9990, SE9985, SE9985V, SE9990, SE9990V
Our software tool (no hardware) was designed to ensure 24/7 protection for critical Hitachi Enterprise storage arrays.
The MICS tool allows 24/7 Hitachi remote monitoring and only requires an internet connection.
We use a connection to the internet (Email, FTP, SFTP, FTPS, HTTP or HTTPS protocol), password access and encrypted data to ensure a secured communication.
The system is proactive and will notify the MICS technical team every time there is a hardware failure with the Hitachi disk array by sending a package message to the MICS analyzer servers.
If the end user allows it, MICS support technicians will first access the unit remotely to troubleshoot and fix the problem if possible.
In this case a secure communication with Call back and password protection will be established.
If the problem requires , MICS will send an engineer on site with spare parts to replace.
The tool also includes a heartbeat feature, which checks the connection between the data storage systems and the MICS servers on a daily basis.
We access technical functions only, not the customer data !